Shipping policy
For Returns & Refund information please read here.
Postage
All orders are posted personally by Aisling from Manchester, United Kingdom.
We offer free delivery within the UK, with the option to upgrade to Special Delivery if you’d like extra peace of mind. For international orders, we use Royal Mail International Tracked, so you can follow your parcel’s progress. For orders over £800, we’ll use a courier service such as DHL Express.
We do not include postage in our prices because we believe in transparent pricing.
Take a look at the table below for a simple breakdown of shipping options. If you have any questions or have a preference for a specific courier, just let us know.
| Destinations | Under £800 | Over £800 |
|---|---|---|
| UK | Free | Free / £6.80 |
| EU & NI | £12 | £42 - Courier |
| International | £12 | £42 - Courier |
* EU & NI SHIPPING
Due to Brexit, you may receive communications about duties or local tax before your parcel can be delivered. If these are not paid in time, your parcel could be returned to me. See below for details.
Delivery timeframe
Crafting time
The majority of our products are made to order, so each item has a different crafting time. Please refer to the product pages for further details. Once you have paid for your order, we will send you an email with the estimated completion date.
Transit time
The standard option is Royal Mail, with estimated delivery times listed below:
• UK: 2-3 working days
• EU: 5-10 working days
• Rest of the world: 8-20 working days
For express shipping, we will use Royal Mail Special Delivery for UK orders or courier service for international ones. Here are the estimated delivery times for express shipping:
• UK: 1-2 working days
• EU: 3-5 working days
• Rest of the world: 3-10 working days
Notes on International Orders
As a result of Brexit and regulatory changes worldwide, there may be delays with Royal Mail deliveries. Nevertheless, Royal Mail closely monitors any policy changes that may impact your country. You can find the most up-to-date information on their website:
Royal Mail International Incident Bulletin
Customs and Duties of International Orders (including the EU)
Our products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may be required to pay import duty or a formal customs entry fee prior to or upon delivery. Additional taxes, fees or levies may be applicable under local legislation, and customers are advised to verify these details themselves prior to placing an order.
For EU customers, we do not have an IOSS number, so you may need to pay for the aforementioned fees as well.