Shipping & Delivery

For Returns & Refund information please read here.

All orders from Aisling Chou website are dispatched via Royal Mail from Manchester. Delivery within the UK is free of charge, and an express delivery upgrade is available if needed. For international orders, Royal Mail International Tracked is used. This allows you to track the progress of your parcel.

Below are our standard shipping rates. If you have any queries or require a particular shipping courier, please don't hesitate to get in touch.

Delivery Time

The majority of our products are made to order, so each item has a different processing time. Please refer to the product pages for further details. Once you've paid for your order, we'll send you an email with the estimated completion date. Once your order is ready, it will be sent via Royal Mail. Estimated delivery times are as follows:

• UK: 2-3 working days
• EU: 5-10 working days
• Rest of the world: 10-20 working days

If you choose the Express shipping, estimated transit times are as follows:

• UK: 1-2 working days
• EU: 3-5 working days
• Rest of the world: 7-10 working days

International Delivery

As a result of Brexit and regulatory changes worldwide, there may be delays with Royal Mail deliveries. Nevertheless, Royal Mail closely monitors any policy changes that may impact your country. You can find the most up-to-date information on their website:

Royal Mail International Incident Bulletin

Customs and Duties of International Orders (including the EU)

Our products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may be required to pay import duty or a formal customs entry fee prior to or upon delivery. Additional taxes, fees or levies may be applicable under local legislation, and customers are advised to verify these details themselves prior to placing an order.

For EU customers, we do not have an IOSS number, so you may need to pay for the aforementioned fees as well.