Shipping & Delivery

For Returns & Refund information please read here.

Postage

All orders are posted personally by Aisling from Manchester, United Kingdom.

We offer free delivery within the UK, with an option to upgrade to special delivery if needed. For orders outside the UK, we use Royal Mail International Tracked, allowing you to monitor your package's journey. If your order is over £250, we'll need to use a courier service.

We don't incorporate postage into the price because we're committed to transparent pricing.

Please have a look at the table below for an easier understanding of our shipping options. If you have any questions or prefer a specific shipping courier, please don't hesitate to get in touch.

Delivery timeframe

Crafting

The majority of our products are made to order, so each item has a different crafting time. Please refer to the product pages for further details. Once you've paid for your order, we'll send you an email with the estimated completion date.

Transite

Our standard option is Royal Mail, with estimated delivery times listed below:

• UK: 2-3 working days
• EU: 5-10 working days
• Rest of the world: 8-20 working days

For express shipping, we'll use Royal Mail Special Delivery for UK orders or a courier service for international ones. Here are the estimated delivery times for express shipping:

• UK: 1-2 working days
• EU: 3-5 working days
• Rest of the world: 3-10 working days

Notes on International Orders

As a result of Brexit and regulatory changes worldwide, there may be delays with Royal Mail deliveries. Nevertheless, Royal Mail closely monitors any policy changes that may impact your country. You can find the most up-to-date information on their website:

Royal Mail International Incident Bulletin

Customs and Duties of International Orders (including the EU)

Our products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may be required to pay import duty or a formal customs entry fee prior to or upon delivery. Additional taxes, fees or levies may be applicable under local legislation, and customers are advised to verify these details themselves prior to placing an order.

For EU customers, we do not have an IOSS number, so you may need to pay for the aforementioned fees as well.