Returns & Refund

We will exchange or refund any items (including items on sale) if you contact us within 14 days of delivery and the items are posted back in their original condition

Exempt from any refund are bespoke/custom/personalised orders or any jewellery altered to a customer request. 


Return address

Aisling Chou Studio
Unit 88326
PO Box 7169
Poole
BH15 9EL
United Kingdom

 

To return an item

Please get in touch with us first to confirm if the item(s) is eligible for a return.

Pack the item(s) in the original box if possible. Also, request proof of postage from the post office for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.

 

International Returns

Aisling Chou Studio is not responsible for the cost of return postage or items lost, stolen or damaged in transit. These are the customer's responsibilities. Therefore, we strongly recommend using a secure and tracked service to return the goods to Aisling Chou Studio. 

If a customs declaration form is required, please mark the item as a 'Returned Item'. This will ensure the item is correctly labelled and no additional fees are incurred. If an item is incorrectly marked and a fee is incurred, it may be passed on to the customer. As a result, the return process may also be delayed. 

Please get in touch with the customs or post department if you are unsure how to fill in the customs form when returning an item. 

 

How long does it take to process my refund?

Returns will be processed within 5 working days of receipt of your item(s) by Aisling Chou. You will receive an email notification once your return is processed. Please note that payment processing is beyond our control. It may take up to 3 to 5 additional working days for the credit to be applied.

 

If the item arrives damaged

If your order arrives damaged or defective, please contact us within 24 hrs of delivery so we can organise a replacement or refund. If your parcel is damaged or opened, please do not accept the delivery and contact us immediately to arrange a replacement. If this happens, we will cover additional shipping costs and re-ship a new replacement item.

Faulty items can only be returned if it arrives damaged or if a manufacturing fault occurs within 6 months after delivery. All the returned items will be assessed. If an item shows damages caused by fair wear or accidental damage, it will not be considered faulty.

  

Cancel an order

Please contact us immediately if you want to cancel an order placed at Aisling Chou Studio online store before it is dispatched.

Once your order has been dispatched, we will not be able to cancel it. After the order is delivered, you have 14 days to contact us to request a return, then a further 7 days to return the item to us. Please follow the above return instructions.

Your statutory rights are not affected by the above.