Delivery & Returns

DELIVERY

Please find our regular shipping rates below. If you have any questions or require a specific shipping formality, please feel free to email: ash@aislingchou.com

Destinations Under £100 Over £100
UK Free Free
International £9.5 Free

 

Delivery Time

Most of our products are made to order. After you have paid for an order, we will usually email you the estimated completion date. Once the order is completed, it will be posted via Royal Mail. Estimated transit times are as follows:

• UK: 2-3 working days
• EU: 5-10 working days
• Rest of the world: 10-20 working days

Customs and Duties

Our products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation, and customers are advised to check these details themselves before placing the order. 

We don't have an IOSS number for the EU customers, so you will likely need to pay for the above mentioned fees as well.


RETURNS

We will exchange or refund any item you are not happy with if you contact us within 14 days of receipt and the items are posted back in their original condition within 21 days of receipt.

Please request proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit.

Return address: Aisling Chou Studio, Unit 88326, PO Box 7169, Poole, BH15 9EL, United Kingdom

If the item arrives damaged?

Delivery charge and return postage will only be refunded if the item is faulty. If an item you have received is damaged, please inform us within 24 hrs of delivery to arrange for a replacement to be sent.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
• Custom or personalised orders
• Items on sale

How long will it take to get credit for my return?

Returns will be processed within two working days of receipt of your item(s) by Aisling Chou. You will receive an email notification once your return is processed. Please note that payment processing is beyond our control, and it may take up to 3-5 additional working days for the credit to be applied.